Customer Service Representative

About Queue Leads

Queue Leads provides AI-powered phone solutions for small and mid-size businesses. Our AI Receptionist answers calls 24/7, books appointments, answers FAQs, and transfers calls — so business owners never miss a customer again. We serve restaurants, home service companies, medical offices, insurance agencies, and more.

The Role

We're looking for a friendly, patient, and tech-savvy Customer Service Representative to help our growing base of small business customers get the most out of their AI Receptionist. You'll be the human behind the AI — guiding customers through setup, troubleshooting issues, and making sure every business feels supported.

What You'll Do

• Onboard new customers — help them configure their AI Receptionist, set up greetings, FAQs, and call routing
• Respond to customer inquiries via email, chat, and occasional phone/video calls
• Troubleshoot issues with call handling, appointment booking, and integrations
• Collect customer feedback and relay feature requests to the product team
• Create and update help documentation and setup guides
• Proactively check in with customers to improve retention and satisfaction

Compensation

What We're Looking For

• 1+ year of customer service, support, or client-facing experience
• Excellent written and verbal communication skills
• Patient and empathetic — you enjoy helping people solve problems
• Comfortable learning new technology and explaining it in simple terms
• Reliable internet connection and a quiet workspace for calls
• Available for at least 20 hours per week during US business hours

Nice to Have

• Experience with SaaS products, VoIP, or AI tools
• Background in supporting small business owners
• Experience with helpdesk tools (Intercom, Zendesk, etc.)
• Bilingual (English/Spanish) is a plus

Why This Opportunity